Clutchline Tech / service terms

Before we work on your tech.

This site helps you request home computer repair or business IT support. A form submission starts a conversation; it does not book an appointment, approve work, or create a paid service order.

Effective September 25, 2026

Requests and service scope

We review each request and confirm whether the issue is suitable for remote support, pickup and return, an on-site appointment, or mail-in service. Availability, service area, timing, diagnostic steps, and any travel or shipping charges are confirmed for the specific request. We may decline work outside our capabilities or service area.

Estimates and payment

Information and starting prices on this website are not a final quote. We will discuss the work and applicable charges before paid service begins. Any payment link or checkout provided later should show the specific price and terms before you pay. Do not ship a device or make a payment until we have confirmed the next steps with you.

Your device and data

Back up important files before service when possible. Tell us about existing damage, encryption, missing backups, and access restrictions. Troubleshooting, software repair, malware cleanup, and data recovery can involve risks to files or settings; we will discuss the proposed work and request authorization before proceeding. No specific recovery result or uninterrupted operation is guaranteed.

Remote, pickup, and mail-in work

Remote assistance requires your permission to connect to a device. Pickup and return are arranged by appointment and are subject to location and availability. For mail-in requests, wait for written packing and shipping instructions. Keep a record of the device, its accessories, and the shipment tracking information. Any carrier coverage or shipping charges will be discussed for the job.

Business IT support

Ongoing managed IT, security administration, projects, and recurring support require an agreed scope, responsibilities, pricing, and any separate written service agreement. General information on this website does not replace that agreement.

Site content and outside links

We try to keep service descriptions current, but a page may not cover every device or issue. Links to third-party sites are provided for convenience; their content and terms are their own. Clutchline Tech branding and original site content may not be reused without permission.

Questions or changes

Email [email protected] about a request or these terms. If we change these website terms, the revised effective date will appear here. Terms agreed for an individual service order or business contract will control that work.